INTRODCUTION HOUSEKEEPING

INTRODUCTION

The housekeeping department is responsible for the cleanliness, maintenance and aesthetic upkeep of the establishment. The role of housekeeping is to keep a clean comfortable and safe house. It is an extension of basic home keeping multiplied into commercial proportions.

QUALITIES OF HOUSEKEEPING STAFF

Most essential especially for floor and public area supervisors, room attendants and housemen who are in guest contact, such staff would be normally uniformed. Hence each staff member must ensure that his/her uniform crisp, clean and well pressed. Lady staff must wear light make-up and restrict their jewellery to the minimum such as wedding bands and ear tops.

Hair must be tied in a burn or worn short. Shoes worn must be low heeled and sturdy as housekeeping staff work long hours on their feet.

GROOMING AND PERSONAL HYGIENE

1. Gentlemen should shave every day.
2. Trim moustaches daily.
3. Trim nails twice a week – once On Wednesday and on Sunday
4. There should be no hair covering any part of the ear, collar. Staff look smarter when hair doesn’t cover the forehead. Staffs are advised to trim their hair once every three weeks.
5. Shirt cuffs and collars ll1ust always be clean.
6. Bath everyday. Use soap and Shampoo to prevent skin infections and body odour due to unclean hail’.
7. Cloths should be pressed every day and have a freshly laundered look.
8. Brush the teeth at least twice every day, gargle after smoking 0r eating to prevent bad breath.
9. Wash the hands as often as necessary especially after any other activity where hands may get unclean.